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🔐 Recovery & troubleshooting

Your First Recovery Phrase Backup

Make an offline backup before you put meaningful assets at risk.

A recovery phrase is not an ordinary account password. It may be the critical information needed after a lost device or a fresh installation. A useful backup must be accurate, private, and physically protected.

Illustration of wallet and network concepts
Illustration of wallet and network concepts
01 / RECOVERY PATH

Check prerequisites before taking action

A recovery phrase is not an ordinary account password. It may be the critical information needed after a lost device or a fresh installation. A useful backup must be accurate, private, and physically protected.
  1. 01

    Stage 1

    Open the backup flow in a private location away from cameras and onlookers.

  2. 02

    Stage 2

    Write every word in its original order on durable offline material.

  3. 03

    Stage 3

    Follow the verification prompts to catch omissions and word-order mistakes.

  4. 04

    Stage 4

    Store the backup separately from your daily-use device and consider physical hazards.

02 / SAFETY BOUNDARIES

When should you pause?

Do not test a recovery phrase on web forms or third-party “verification” sites. Suspected exposure may require moving assets to a wallet with new credentials.

Treat unexpected requests for private keys or recovery words as high risk. If authorization or transfer details are unclear, pause and verify independently before continuing.

Three checks before proceeding

  • All words and their order verified
  • No screenshots or cloud synchronization
  • Backup location known only to you
xxxtoken · NEXT STEP

A clearer start to wallet security

Check the source, back up your recovery phrase, and review every transaction before signing.

⬇ Download NowDownload instructions and safety guidance are available on this site.